At CNS Physiotherapy, we are committed to delivering high-quality, patient-centred care. Our goal is to ensure that all individuals who engage with our services receive respectful, responsive, and effective support tailored to their needs.

We aim to meet your expectations with efficiency, professionalism, and courtesy by:

• Providing a friendly, respectful, and compassionate service at all times
• Treating everyone fairly and with dignity, reflecting our commitment to equality, diversity, and inclusion
• Acknowledging and accommodating your individual needs wherever possible
• Responding to your enquiries and requests accurately, promptly, and effectively
• Respecting and safeguarding your confidentiality and privacy at all times
• Offering clear explanations when we are unable to meet a request
• Making effective use of technology to enhance our service delivery
• Setting clear service standards and regularly reviewing our performance
• Investing in ongoing professional development for our team to maintain high standards of care
• Welcoming your feedback as a vital tool for continuous improvement

Feedback and Complaints

We value all feedback—positive or negative—as it helps us enhance the quality of our services.

CNS Physiotherapy Limited has a robust feedback and complaints procedure, overseen by our Directors, to ensure that all concerns are addressed fairly and promptly.

If you wish to provide feedback, make a suggestion, or raise a complaint regarding the service you have received, please contact us using the details below.

We will acknowledge your enquiry within 3–5 working days and ensure that any formal complaints are thoroughly investigated by one of our Directors.

Our aim is to resolve all concerns to the satisfaction of all parties and to take appropriate action to prevent recurrence.

Communication Standards

We aim to respond to all phone calls and emails within 24 hours (Monday to Friday).

If we are unable to meet this timeframe, we will inform you as soon as possible and agree on a revised timeline.

Access to Information

In accordance with the General Data Protection Regulation (GDPR), we are committed to protecting your personal data and ensuring transparency in how your information is handled.

Clients and team members have the right to access and request corrections to any personal or confidential data held about them. To request access, please contact one of our Directors listed below.

Contact Information

Scott Ewen – Director

CNS Physiotherapy Limited

Phone: 07507 788 043

Daniel Sier – Director

CNS Physiotherapy Limited

Phone: 07751 542 613