CNS Physiotherapy Customer Care Policy
We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:
• providing a friendly service, showing respect and sensitivity;
• treating you fairly – demonstrating our commitment to equality and diversity;
• recognising and responding to your particular needs;
• dealing with your requests and enquiries accurately, promptly and efficiently;
• respecting your confidentiality;
• offering an explanation if we can’t answer your request /enquiry;
• making effective use of IT services;
• establishing service standards and monitoring our performance;
• continuing to develop our teams’ expertise and skills; and
• welcoming your feedback.
Complaints-
CNS Physiotherapy Limited has a comprehensive customer and complaint procedure with the involvement of Directors until the matter is resolved to the satisfaction of all parties.
If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us using our details below. We will respond to your query within 3 – 5 working days. All complaints will be investigated thoroughly by one of our directors in order to ensure we can take action appropriately and ensure this does not happen again.
Communication
CNS Physiotherapy Limited will aim to return all phone calls and emails received from clients within 24 hours. Where we are unable to meet this agreement, we will inform you of this as soon as possible and agree a new deadline.
Access to Information
We comply fully with the provisions of the General Data Protection Regulation. Any personal or confidential information held by us about a client or a team member is fully accessible to that person or body for review or editing by contacting the Director, Daniel Sier or Scott Ewen.
How to Contact Us:
Scott Ewen– Director Daniel Sier- Director
CNS Physiotherapy Limited CNS Physiotherapy Limited
Phone number : 07507788043 Phone number- 07751 542 613
Customer Care Policy
Please see below our in depth Customer Care policy on how we use your data. For any further questions, please feel free to contact us.